Well I got an example of great customer service. Last week a cable on my garage door came off the pulley. My car was trapped in the garage. I called the company that installed door, but they told me that they probably could not make it out that day, they would try to make it, but if nobody showed up, I should call tomorrow and try again. I called up the Overhead Door Company of Knoxville and after they checked their schedule told me that they would have someone at my house within two hours.

The repairman arrived about an hour later. He put the cable back on the pulley, figured out that the reason that the cable came off the pulley was a misaligned door. He aligned the door, checked everything else and lubricated the tracks and wheels. He was at my house for almost an hour and a half. The total bill was $88.

I don't know how they can cover the servicers wages, pay for the truck, the office staff, advertising, tools, insurance and everything else for that charge.

I was amazed. Please comment with your best and worst customer service stories.