« The elephant in the unfinished basement | Main | Who will come to the rescue? »
August 21, 2008
Your roof is only as good as the original invoice...
...or at least that's what we learned this month. Our new home was built in 1992 and the roof shingles failed, leaving trails of asphalt in their path (or in our gutters, as case may be). In replacing it, we were informed that we needed to provide the original contractor's invoice to submit a claim to the manufacturer. Of course, we don't have one.
But the shingles are a 30 year shingle. Simple math says 2008 - 1992 = 16 years. Why do we need an invoice to show that we purchased these shingles (clearly labeled Certainteed, with, I believe, the offending batch number imprinted on every shingle) less than 30 years ago if, in worst case scenario, these shingles were installed when the home was built? Which is probably not the case, considering that the previous owners did a significant addition to the house and seem to have reroofed (likely to upgrade the fire rating of the shingle, since we live in wild fire country).
I rant about this here, because the veritable green-ness of a company, in my opinion, also extends to the protection and simplified process they offer to their customers to support the durability and life of their product. If I can't remediate a quality problem easily as a homeowner - why bother with the company a second time around?
Perhaps someone from Certainteed will read this and provide me with some wisdom.
Posted by Stacy Hunt at August 21, 2008 1:57 PM
Trackback Pings
TrackBack URL for this entry:
http://blogs.scrippsnetworks.com/cgi-bin/mt/mt-tb.cgi/1543
