Yesterday, was my third visit by the Direct TV service man within one month. Once again he replaced a faulty switch in their equipment. After the repair I received a call from a Direct TV customer representative to check on the quality of the serviceman's work, promptness and attitude. I told the rep that their serviceman was great but they needed to do something about the reliability of their replacement parts.
The rep became frustrated and informed me that they do not make the parts or equipment. I then informed her she needed to find her supervisor and report the problem because the 4th service call would be to remove their equipment from my home and I would replace it with another provider.

oh yes, i understand!!! customer service should be a matter of grace and courtesy, wanting to give good service, listening...really listening to the customer...which of course the many robots we are forced to encounter these days are totally incapable of doing...and then there are the real humans that couldn't care less or just want your money, period.

i had the sweetest semi-retired gentleman repair my well pump...i paid him and then he came back twice after that to get it working properly...things that weren't really his fault, but he refused to let me pay anything additional...he just said ,"my work is guaranteed." it really restored my faith and trust in people...and yes, i would recommend a person or company like that. it comes back in the end...if you treat people with integrity and respect, you should get it in return. but, it shouldn't be a surprise when someone does, should it?

i tried to give you sympathy, but my post disappeared. the problem is that we are being taken over by these damn robots and humans are starting to think...or should i say not think...like them. if it's not inside the box, it must not exist...don't question, don't empathize or even listen to the other point of view. that is what we can expect not only from customer "service", but every where...almost...grace and courtesy, thoughtfulness, even kindness do still exist...treasure them when you encounter them and let it be known how much you appreciate how refreshing it is to be reminded that humanity still exists....yes, virginia, there is a santa claus!

OH, a miracle...it didn't disappear...WOW! well, now you have 2 encouraging (hopefully)posts for the price of one. i just wanted to let you know your NOT alone!

i tried to give you sympathy, but my post disappeared. the problem is that we are being taken over by these damn robots and humans are starting to think...or should i say not think...like them. if it's not inside the box, it must not exist...don't question, don't empathize or even listen to the other point of view. that is what we can expect not only from customer "service", but every where...almost...grace and courtesy, thoughtfulness, even kindness do still exist...treasure them when you encounter them and let it be known how much you appreciate how refreshing it is to be reminded that humanity still exists....yes, virginia, there is a santa claus!

OH, a miracle...it didn't disappear...WOW! well, now you have 2 encouraging (hopefully)posts for the price of one. i just wanted to let you know your NOT alone!

I was given a tabletop water feature purchased at Target. It never worked correctly unless there was the absolute exact amount of water in it, a quarter inch too much or too little and it made noises. When I went to take it back, Target would not accept it because I did not have a receipt. When I contacted Target's (misnamed) customer service department at their corporate headquarters, they told me how it should have been handled. I explained that THEIR people did not follow those guidelines but corporate never would acknowledge that. We went back and forth with correspondence, gradually moving up the corporate ladder. I finally got a letter from the head of customer service saying that this was their FINAL letter and don't write back. What a contrast to WalMart who will take back items with no receipt and no hassle and invite me back. Want to guess which one is my preference?

I had a similar experience to the Target one but it was, of all things, a J C Penney.com deal. The products were not as advertised and my money was refunded, including a free shipping label. BUT I was still out the initial shipping and handling charge. No more JC for me. It is the same with home improvement products. No satisfaction and I'll be off to another supplier.

I had a similar experience to the Target one but it was, of all things, a J C Penney.com deal. The products were not as advertised and my money was refunded, including a free shipping label. BUT I was still out the initial shipping and handling charge. No more JC for me. It is the same with home improvement products. No satisfaction and I'll be off to another supplier.

I had a similar experience to the Target one but it was, of all things, a J C Penney.com deal. The products were not as advertised and my money was refunded, including a free shipping label. BUT I was still out the initial shipping and handling charge. No more JC for me. It is the same with home improvement products. No satisfaction and I'll be off to another supplier.

Had a bad experience with CPM Construction in OH. Had two properties damaged by hail storm. One needed a new roof, gutters, and awning. My home needed a new roof, sidings and gutter. I opted not to have the awning replaced on the first house. When they got the first house done, it appeared that they did not want to send my refund until I committed to having my home done. They even came knocking on my door several times to get me to give them the ok to start on my home without closing the other house. I told them that I did not like being pressured into giving them my contract. They eventually sent my check.
I decided to get a couple more estimates. Got one for a better price and asked CPM to be competitive. They refused and threaten to request 20% of the amount of my insurance estimate for writing an estimate on my home, if I went with someone else. I had asked them several times, previously, for an estimate and they had told me that they didn't write estimates but went on my insurance adjuster's estimate. Now , they were asking for 20% of an estimate that they had not written. I told them that that was shady business and not to call me anymore. Trying to get me to pay them for someone elses estimate. Their dishonesty caused them two jobs, mine and my neighbor's, because my neighbor was waiting to see their work on my house prior to signing with them.

I recently purchased one of the multi-position ladders that was advertised as a 13 foot ladder when extended.

After bringing it home, I unfolded the ladder and extended it to the last locked position possible and measured it. It extended to 10 feet 8 inches. The only way it could be 13 feet is if one would remove the sliding rungs and lay everything end to end with some spacing between the sections. I guess when I buy a ladder with large letters stating that it is a 13 foot ladder, I should be able to extend it to 13 feet and still be able to use it. Am I nuts in expecting this?